Customer Service
- Ordering
- Payment
- Privacy & Security
- Viewing Orders
- Shipping & Delivery
- Returns & Replacements
- Updating Account Information
- Ordering
- Shopping on line could not be easier. We have our products into separate categories such as “Tops”, “Shirts”, “Pants”, “Accessories”, etc. Browse our store and just click on any item you would like to buy and place them into your shopping cart by simply clicking the “add to cart” button and the item will be automatically put into your shopping basket. Once you are ready to complete the order just press the "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
You can also order by phone if you are not sure about placing an order online. You are welcome to contact us via telephone at our toll free number (877) 826-6614 and we will happy to assist you.
Once you have placed your order you will receive an email with a confirmation letter.We accept COD for existing customers who have paid the first order with credit card, debit card or PayPal. We only accept money orders or cashier checks.
- Payment
- Sexy Clothing LA has teamed up with PayPal to provide you with the safest and the most convenient means of paying for your order.
You can use your credit card, debit card or your PayPal account to make your payment.
When you first place an order you will receive two emails, one from our Payment Service Provider confirming your payment and one from us thanking you for your order!*We are located in California and we are required to charge 9.25% tax on orders being shipped to California addresses. It will be added to the total of those orders. You would have to provide a Seller’s Permit number for us not to charge you sales tax.
If your billing address is not in California we will not charge you sales tax. - Privacy & Security
- We do not disclosure your personal information with anyone else. We use PayPal to process our customers' online payments and we never see your credit card details. We are committed to protect the privacy of our clients.
- Viewing Orders
- You just have to log in to your account and see your order status. You will receive an email with your tracking number once your order has been shipped.
- Shipping & Delivery
- All orders received before 12:00 pm (PST) are shipped on the same day. We try to ship all orders within 24 business hours.
If an item is out of stock, we will notify you of this and offer you the choice of waiting, choosing an alternative item of equal value or refunding that part of your order.
Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day. - Returns & Replacements
- We accept returns for exchange or credit store. Returns are accepted with our authorization only. A return request must be placed within 3 business days from receipt of goods. You must call or email us with an order number, description and reason for return. All merchandise must be in "new, unaltered and unused condition".
Refused, unclaimed, undeliverable orders or merchandise returned due to customers' error are subject to 20% restocking fee in addition to all freight charges. - Updating Account Information
- Has the information on your account changed? If so, let us know. Submit your address change or phone number change online. Just log in and click on “My Account”
You should update your account information if: -
- your name or street address is incorrectly shown on your bill
- your name, phone number or street address has changed recently
- your email address (that we use for eBill) has changed
- you need to update the Tax ID Number for your business.
